Privacy Policy

Effective Date: November 14, 2026

At Jazal.store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or communicate with our customer support team.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

When you visit Jazal.store, place an order, or contact us, we may collect the following personal information:

  • Full Name: Your name for order processing and delivery.

  • Phone Number: To confirm orders and communicate delivery updates.

  • Email Address: To send order confirmations, updates, and customer support responses.

  • Shipping Address: To deliver your purchased products.

  • Billing Address: When required for order and billing purposes.

  • Order Information: Products purchased, order history, and transaction-related details.

We may also automatically collect certain technical information, including your IP address, browser type, device information, website activity, and browsing behavior through cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your orders.

  • To confirm Cash on Delivery (COD) orders.

  • To arrange product shipping and delivery.

  • To communicate with you regarding your purchases.

  • To respond to customer inquiries and complaints.

  • To improve our website, products, and shopping experience.

  • To prevent fraudulent or unauthorized transactions.

  • To send promotional offers, product updates, and marketing messages through WhatsApp, SMS, or email, where permitted.

3. Payment Information

Jazal.store currently offers Cash on Delivery (COD) as its payment method.

Customers pay for their orders when they receive their products.

We do not ask customers to provide debit or credit card details for COD orders through our checkout process.

If additional payment methods are introduced in the future, this Privacy Policy may be updated accordingly.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing and shopping experience.

We may use the following services:

  • Shopify: To operate our online store and support essential website functions.

  • Google Analytics: To understand website traffic, visitor behavior, and website performance.

  • Meta Pixel (Facebook Pixel): To measure advertising performance, understand customer interactions, and help deliver relevant advertisements on Facebook and Instagram.

These technologies may collect information about your device, browsing activity, and interactions with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

Where required, we will request consent before using non-essential cookies or tracking technologies.

5. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Shopify: To host and operate our online store.

  • Courier and Delivery Companies: To deliver your orders to your provided address.

  • Google: To analyze website performance through Google Analytics.

  • Meta (Facebook and Instagram): To measure advertising performance and support marketing activities.

  • Communication Providers: To communicate with you through email, SMS, or WhatsApp.

We share only the information reasonably necessary for these services.

We may also disclose information when required by applicable law or a lawful government request.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Our online store operates through Shopify's e-commerce platform, which provides security features to support the protection of store and customer information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain customer information for as long as reasonably necessary to:

  • Fulfill orders and provide customer support.

  • Maintain business and order records.

  • Resolve disputes and customer complaints.

  • Meet applicable legal, tax, and accounting requirements.

When personal information is no longer required, we will take reasonable steps to delete it or securely dispose of it, subject to applicable requirements.

8. Your Privacy Rights

You may contact us to:

  • Request information about the personal data we hold about you.

  • Request correction of inaccurate personal information.

  • Request deletion of your personal information where appropriate.

  • Withdraw consent for optional marketing communications.

  • Ask questions about how your information is collected and used.

Some information may need to be retained for legitimate business or legal purposes.

To submit a privacy-related request, please contact us using the details provided below.

9. Marketing Communications

We may send promotional messages, special offers, discounts, and product updates through WhatsApp, SMS, or email.

You can opt out of marketing communications at any time by:

  • Requesting removal through WhatsApp.

  • Replying STOP to SMS messages where supported.

  • Using the unsubscribe link in promotional emails where available.

  • Contacting our customer support team.

Please note that you may still receive essential communications related to your orders and customer service.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These websites operate under their own privacy policies and practices. Jazal.store is not responsible for the privacy practices of external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

11. International Customers and Data Transfers

Jazal.store primarily serves customers in Pakistan.

If we expand our business to international markets in the future, customer information may be processed or transferred across international borders where necessary to operate our services, fulfill orders, or provide customer support.

Where applicable, we will take reasonable steps to protect personal information during such transfers.

12. Children's Privacy

Our website is intended for general shopping customers. We do not knowingly collect personal information directly from children under the age of 18 without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, services, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Store Name: Jazal.store
Location: Islamabad, Pakistan
Email: jazalstore45@gmail.com
Phone / WhatsApp: +92 302 8860884

We will do our best to respond to your privacy-related inquiries and assist you.

Thank you for shopping with Jazal.store. Your trust and privacy matter to us.