Terms of Service

Effective Date: November 14, 2026

Welcome to Jazal.store! These Terms of Service govern your access to and use of our website and services.

By visiting our website, creating an account, or placing an order, you agree to follow these Terms of Service.

Please read these terms carefully before using our website.

1. General Information

Jazal.store is an online shopping store based in Islamabad, Pakistan, offering a variety of products across different categories.

Our website operates on the Shopify e-commerce platform.

Throughout these terms, the words "we", "us", and "our" refer to Jazal.store. The words "you" and "your" refer to customers and visitors using our website.

2. Eligibility and Use of Our Website

By using our website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • You will provide accurate and complete information when placing an order.

  • You will use our website only for lawful purposes.

  • You will not engage in fraudulent, misleading, or unauthorized activities.

If you are under 18 years of age, you should use our website with the involvement and permission of a parent or legal guardian.

3. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colours and appearances may vary slightly due to screen settings and photography.

  • Product availability may change without prior notice.

  • Some product specifications may be updated by manufacturers or suppliers.

  • Minor variations may occur between product photographs and actual products.

We do not intend to use these variations to excuse products that are significantly different from their advertised descriptions or specifications.

If you receive an incorrect, defective, or significantly misrepresented product, please contact us under our Refund & Return Policy.

4. Product Pricing and Currency

All product prices on Jazal.store are displayed in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to update product prices, promotional offers, and discounts when necessary.

Any price change will not affect an order that has already been accepted, except where correction or cancellation is legally permitted and appropriately communicated.

Shipping charges, where applicable, will be displayed or communicated before order confirmation.

5. Orders and Order Acceptance

When you place an order through our website, you submit a purchase request to Jazal.store.

An order submission does not automatically guarantee acceptance.

We reserve the right to review, accept, or reject orders in circumstances such as:

  • Products being unavailable or out of stock.

  • Incorrect or obvious pricing errors.

  • Incomplete or inaccurate customer information.

  • Suspected fraudulent or unauthorized transactions.

  • Technical errors affecting order processing.

  • Other legitimate operational or legal reasons.

If we cancel an order after receiving payment, any refund due will be handled in accordance with applicable law and our Refund & Return Policy.

6. Cash on Delivery (COD)

Jazal.store currently offers Cash on Delivery as its payment method.

Customers are required to pay the applicable order amount when receiving their products.

To ensure successful deliveries, we may contact customers through phone or WhatsApp to confirm their orders before dispatch.

Customers are responsible for providing accurate contact and delivery information.

7. Order Cancellation

Customers may cancel their orders free of charge before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

For further information regarding cancellations, returns, and refunds, please refer to our Refund & Return Policy.

Nothing in this section limits any cancellation or refund rights available under applicable law.

8. Shipping and Delivery

We currently deliver orders across Pakistan through our courier and delivery partners.

Our estimated delivery time is generally 3–7 business days after dispatch.

Order processing generally takes 1–2 business days.

Delivery estimates may vary depending on location, courier availability, weather, public holidays, and other circumstances.

For additional information, please read our Shipping & Delivery Policy.

9. Returns, Refunds, and Exchanges

We want our customers to have a positive shopping experience.

Jazal.store offers a 14-day return policy from the date of delivery, subject to the applicable conditions.

Eligible products may be returned or exchanged according to our Refund & Return Policy.

Customers are encouraged to review that policy before placing an order.

10. Product Warranty

Product warranties are provided only where a particular product comes with a manufacturer's, supplier's, or expressly stated warranty.

Where a warranty is available, its duration, coverage, and conditions will be communicated in the relevant product information or accompanying documentation.

Unless expressly stated, products should not be assumed to carry a separate manufacturer or supplier warranty.

This section does not exclude any mandatory legal rights relating to defective or non-conforming products.

11. Customer Accounts

Customers may place orders on Jazal.store without creating an account.

We may also provide the option to create a customer account for a more convenient shopping experience.

If you create an account:

  • You must provide accurate registration information.

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You should notify us if you suspect unauthorized access to your account.

  • You must not use another person's account without authorization.

We reserve the right to restrict or suspend accounts involved in fraudulent, abusive, or unauthorized activities, subject to applicable law.

12. Prohibited Website Activities

When using Jazal.store, you agree not to:

  • Use our website for fraudulent or unlawful activities.

  • Provide false or misleading information.

  • Attempt to gain unauthorized access to our website or systems.

  • Introduce viruses, malicious code, or harmful software.

  • Interfere with website operations or security.

  • Copy, reproduce, distribute, or commercially exploit our website content without permission.

  • Use our website in a way that violates the rights of others.

We reserve the right to take appropriate action against activities that violate these terms or applicable law.

13. Intellectual Property

All original content on Jazal.store, including website text, logos, branding, graphics, and other materials owned by us, is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, or commercially use our original website content without our prior written permission.

Product images, trademarks, and materials belonging to third parties remain the property of their respective owners.

14. Third-Party Services and Links

Our website may use third-party services, applications, and links to support our business operations.

These may include:

  • Shopify.

  • Google Analytics.

  • Meta advertising services.

  • Courier and delivery providers.

  • Communication services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the independent terms or practices of external websites and services.

15. Limitation of Liability

We make reasonable efforts to maintain a reliable website and provide accurate product information and customer services.

However, we cannot guarantee uninterrupted or error-free website availability.

To the extent permitted by applicable law, Jazal.store will not be responsible for indirect losses arising from temporary website interruptions, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable Pakistani law.

16. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website will be handled in accordance with our Privacy Policy.

We encourage you to review our Privacy Policy to understand how we collect, use, store, and share customer information.

17. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our business operations, website services, or applicable legal requirements.

Updated terms will be published on this page with a revised effective date.

Your continued use of our website after an update will be subject to the revised terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

Any disputes arising from the use of our website or services will be handled by the competent courts or authorities in accordance with applicable Pakistani law.

Nothing in these terms removes any consumer rights or remedies available under applicable law.

19. Contact Information

If you have any questions about these Terms of Service, please contact us:

Store Name: Jazal.store

Business Location: Islamabad, Pakistan

Email: jazalstore45@gmail.com

Phone / WhatsApp: +92 302 8860884

Customer Support: WhatsApp, Email, and Phone

Thank you for choosing Jazal.store. We appreciate your trust and look forward to providing you with a great shopping experience!